Hi all,
We just launched TNew V6 (and can't wait to get on V7 already, lol) and are using the new TNew payment plans. We discovered today that if someone selects an event with a fee embedded in it for the payment plan (our payment plans cost a few bucks), they can cash out the transaction and get charged full price if they somehow overlook the radio button to select the payment plan and don't generate it...
Anyone else have this issue? We're already requesting some sort of fix so we can require those things to be selected, if they've opted for them, but weren't sure if this was a common problem or if we're an anomaly...
Thanks,
Carrie
Hi Carrie,
We had problems with people missing the radio buttons on v6 so I added some spacing in front of the labels in the TR_BILLING_SCHEDULE table. which seemed to help.
We moved to v7 in October. Unfortunately, I somehow missed that Payment Plans aren't available in v7 right now. According to the TNEW Road Map and the sprint sessions, they're hoping to have them in Beta by the end of Q1 2019. Thought that was worth pointing out as you plan your upgrade timeline. I'm testing some workarounds now since we're already live, but I kick myself for missing that payment plans weren't available.
Sara
Aw man, that's a real kick in the teeth, so sorry you have to deal with that! Thanks for the suggestion, I think we'll add more spacing too. We did a bit of language and spacing editing in the template (since apparently payment plan system table boxes can't do html until v7) and it's helped, but we still get stragglers and have maybe one a day now. So frustrating! Just press the button, people!! lol