Hello,
For the past few days we have had an account (now two) where a person is making $2-$10 gifts through our TNEW contribution page. Each of these transactions are on a different credit card but all with the same name. We think he/she is testing to see if the cards are valid. It doesn't appear to be a bot because there is like a 5-10 minute break between transactions. We require the CVV on all online transactions so it appears they have that information as well. When we identified the first account we disabled the login but now we have a second account with the same name and similar circumstances. We reported the suspicious activity to our credit card processor (Vantiv) but haven't heard anything back yet. Has anyone else had this issue? What did you do to stop them? We are awaiting instructions on whether or not to refund the orders in case the legit owner issues a charge-back.
Thanks
Michael
Ages ago, before we had CVV, we had someone do this (precisely because we didn't have CVV enabled on our website yet). I know that mostly I just churned out the code to get CVV working online, but we may have also blocked their IP as well. You might talk to Web Products or RAMP about doing that. I'd like to think that someone in the credit card handling chain cares, but I'm pretty sure none of them do. If anyone does have a good place to report such things, I'm all ears, although we do have the advantage of being able to turn it over to an office here at the University.
Thank you. I checked the logs but didn't see the IP. Maybe the TNEW team can do that on their end. I will open a ticket.