Hi!
Can you all let me know if you are using the gift certificate feature in TNEW? I'd love to go to your TNEW site and see how you are wording/managing the messaging around their usage. It seems like no matter what we do our visitors are confused about what they are and the process (people don't read). We have tried calling them Gift Codes, Online Gift Cards, E-Gift Certificates, etc. People still call and tell us they never received their gift cards/certificates.
If you use the Gift certificate feature in TNEW what are you delivering to your customers and what are you calling them?
Thx
HQ
Here Heidi:
https://calperformances.org/buy/gift-certificates.php
Full disclosure, I believe we do very, very low volume in Gift Certificates, but I haven't looked at the numbers lately.
--Gawain
Thanks. Do you mail out actual gift certificates? Or do you provide gift codes for purchase?