Hi!
Can you all let me know if you are using the gift certificate feature in TNEW? I'd love to go to your TNEW site and see how you are wording/managing the messaging around their usage. It seems like no matter what we do our visitors are confused about what they are and the process (people don't read). We have tried calling them Gift Codes, Online Gift Cards, E-Gift Certificates, etc. People still call and tell us they never received their gift cards/certificates.
If you use the Gift certificate feature in TNEW what are you delivering to your customers and what are you calling them?
Thx
HQ
Hello Heidi,
Here's a link to our test site which is currently in the same state as Live. Pretty vanilla, but gets the job done.
http://my.actorstheatre.org/_qa_/gift/add.aspx
Dot
Thanks. This doesn't look like TNEW. Is it?
Actually upon further examination it looks like the one from UC beckley above. Do you actually mail out paper gift certificates?
It is TNEW and yes, we do mail the paper gift certificate or hold at the box office for pickup.