Does anyone know the values that need to be used to return all tickets associated with user session? The docs I have show that only the session id is required but it seems that the iSeasonNo, iProdSeasonNo and the iPerfNo also need values. I'm wondering how I can query all of those three values without having to be specific about each (some method parameters allow "-1" to be used).
Hi Gordon,
I’m currently at work on revising the API document and this method actually just came up in one of the reviews. The method retrieves data from the local view LF_TKT_HIST_REPORT, and that view must be configured to represent data from ticket history table. Everyone customizes their ticket history a little, so those customizations must also be made to LF_TKT_HIST_REPORT. I suspect the view is not being updated with data from your ticket history. If the view turns out not to be the problem, I suggest opening a help ticket.
Good luck!
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com