We (McCarter Theatre in Princeton, NJ) have been on TNEW for 2 weeks and just launched a new website too! (Go Us!!!)
This past weekend we did our typical Black Friday sale ($40 tickets for certain events in certain sections). This year our patrons had trouble understanding the seating for the discount. Once the promotion code is entered and the patron selects the best seat available they are expecting the price to reflect the $40.00 offer. But they have selected a premium seat at the full price (which clearly states FULL PRICE as the price type; not Web $40--as we were not offering the promotion in our prime locations).
I opted to unclick "Override Default Price Type" in Offers, this way all inventory would display; and patrons could decide on their own whether to buy a prime seat at full price or a discounted $40 seat in an available location. If you KEEP "Override Default Price Type" clicked in offers; only the available inventory associated with the promo code displays (ie- hiding all the great prime seats still available at full price).
So we have quite a few confused patrons this past weekend choosing non-qualified seats and wondering why they weren't $40.
Does anyone else run into these types of issues?
Does your organization opt for checking or unchecking "Override Default Price Type".
Thanks in advance!
Jessica
For anyone working on promo code setup, here are two resources you might find helpful:
If you have any questions or need assistance, please feel free to reach out to our support team. We are here 24/7 to assist.
Karyn