Hello,
At Ford's we are getting reports from patrons regarding an situation with the edit account page appearing within the purchase path. It seems that in the process of checking out that after they login they are taken to the Edit Account page rather then the shipping page. Once here no information appears to need an update and they are unable to return to their cart since the only options are Save or Continue Shopping (currently linked to return to our main page)
This has been replicated by a few staff members in the box office.
Has anyone experienced this?
Thanks!
I bet their accounts are missing an active, primary addresses. I changed our NCOA process such that if we received a delete notice, I inactivated the address, and this resulted in lots of accounts without an active primary. I've since had to set up systems to generate a dummy address for accounts in this situation.
Update:
I should expand on this to say that in the case of a missing active, primary address TNEW attempts to send the customer to the profile page to fill one it, but that page is buggy and fails.
For my part, I feel that TNEW (and Tessitura) ought to be okay with a customer account without a mailing address: TNEW itself creates such accounts when you use Short Reg. Not having an address makes a lot more sense than demanding an address, and then having to fill in dummy addresses for a large number of customers, which you then have to flag or identify as a suppression before generating a mailing.