Auxiliary Event Trouble

Unknown said:

Is there a limit to the number of CSI questions that can be captured for an Auxiliary event. They currently wanted to capture 29 questions. I am afraid this is too many without any kind of custom form fields. Does anyone have any knowledge or experience?

I don't believe that you should have any issue having that many questions to capture data for from a technical perspective; the better question will be whether or not patrons will answer 29 questions on the website with a transaction!

Our second questions revolves around my configuration. When I add the Aux keyword I created to the Production level it will appear on TNEW and can be "purchased" but does not prompt my CSI questions. When I add the Aux keyword I created to the Performance level the link is "broken" and I cannot make any purchase for the event. Any ideas on where I might be going wrong?

In order to generate the CSI questions, you need to first build them in LTR_TNEW_CUSTOM_FORM_DATA and associate them with your keyword under the "Intended Use" column and then go into LTR_TNEW_CUSTOM_FORM_SAVE_DATA and again use the "Intended Use" column to define that purchase of that item associated with the keyword will generate a CSI of the appropriate category and activity type for you.

With regard to where the keyword should be added, it depends on the hierarchy of your event structure. I've just created an event that we're selling on our TNEW page and it's the only event in the Titles > Production > Production Seasons > Performances hierarchy for us; as such, I just added the appropriate keyword at the Titles level. Note that if you add a keyword at a higher level of the hierarchy, it will automatically be added to items lower in the hierarchy; i.e., if you have the keyword added at the Productions level, it automatically flows down to the Performances level. So you should only need to add it once based on how you're set up.

Let me know if that helps and if you have any other questions.

Thank you,

Brian

Unknown said:

Is there a limit to the number of CSI questions that can be captured for an Auxiliary event. They currently wanted to capture 29 questions. I am afraid this is too many without any kind of custom form fields. Does anyone have any knowledge or experience?

I don't believe that you should have any issue having that many questions to capture data for from a technical perspective; the better question will be whether or not patrons will answer 29 questions on the website with a transaction!

Our second questions revolves around my configuration. When I add the Aux keyword I created to the Production level it will appear on TNEW and can be "purchased" but does not prompt my CSI questions. When I add the Aux keyword I created to the Performance level the link is "broken" and I cannot make any purchase for the event. Any ideas on where I might be going wrong?

In order to generate the CSI questions, you need to first build them in LTR_TNEW_CUSTOM_FORM_DATA and associate them with your keyword under the "Intended Use" column and then go into LTR_TNEW_CUSTOM_FORM_SAVE_DATA and again use the "Intended Use" column to define that purchase of that item associated with the keyword will generate a CSI of the appropriate category and activity type for you.

With regard to where the keyword should be added, it depends on the hierarchy of your event structure. I've just created an event that we're selling on our TNEW page and it's the only event in the Titles > Production > Production Seasons > Performances hierarchy for us; as such, I just added the appropriate keyword at the Titles level. Note that if you add a keyword at a higher level of the hierarchy, it will automatically be added to items lower in the hierarchy; i.e., if you have the keyword added at the Productions level, it automatically flows down to the Performances level. So you should only need to add it once based on how you're set up.

Let me know if that helps and if you have any other questions.

Thank you,

Brian