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Household Memberships v. Individual Logins

Kelly Enderwick
$organization

Hello,

I wonder if anyone has come across a similar issue and how they got around it:

1. We process memberships at the HH level (if one exists) as everyone in the HH can benefit from that membership.

2. When we process tickets we have that on the individual records as we want to see their individual ticket history and their online login is on their individual record also.

The issue we are having is members of a certain level do not have to pay ticketing fees, however when they book online it is not taking the fee off the booking as they are booking on the Individual record and the membership is on the HH.  

Is this possible for the membership to be recognized in the individuals order? I feel it should be. Any advice greatly received. 

Thanks

Kelly

P.S. Please don't say we have to get our web provider involved. 

 

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  • $organization

    Hello, 

    I now have the problem the other way round. Any help would be greatly appreciated. 

    The Problem:

    • TNEW forces the transaction to the Household
    • Our Memberships sit at the Individual 
    • If a member logs in, who is part of a household, they don't have access to the same benefits. I.e. the MOS doesn't change based on the Ranking on the Individual record so they can access Priority booking. 
    The Solution: 
     
    • This is where you lovely people come in... 
    • Putting the Membership on the Household makes the most sense as they probably share it any way - However, as we have a  single membership option we can't put that as the Household level, our membership team, where a Single Membership exists, don't want both Affiliates using it. 
    • I've had a look at the ShiftContext API method, could this work? Not being too well versed in the API world I'm not too sure.  

    Open to any other suggestions.

    Kelly

     
  • $organization in reply to Kelly Enderwick

    You could try adding the rank to the hhold that member belongs to in addition to the member. We do that in the case of staff (always an ind) to extend staff comp privs to the hhold, if they belong to one.

  • $organization in reply to Chris Jensen

    I think that the Ranking on the HH would pose the same problem. The other 'non-member' affiliate would be able to access the same benefits, as they also will be transacting at the Household.

    Kelly 

     

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