Hello,
I wonder if anyone has come across a similar issue and how they got around it:
1. We process memberships at the HH level (if one exists) as everyone in the HH can benefit from that membership.
2. When we process tickets we have that on the individual records as we want to see their individual ticket history and their online login is on their individual record also.
The issue we are having is members of a certain level do not have to pay ticketing fees, however when they book online it is not taking the fee off the booking as they are booking on the Individual record and the membership is on the HH.
Is this possible for the membership to be recognized in the individuals order? I feel it should be. Any advice greatly received.
Thanks
Kelly
P.S. Please don't say we have to get our web provider involved.
Hi Kelly,
What is triggering waving of the fee? The only two ways I can think of are either when a member logs in the MOS is changed to one that isn’t included in the fee rules (based on ranking) or custom code on your website. If it’s managed with a rank based MOS shift, you probably just need to change your ranking procedure (which is always custom) to apply the member rank values to all the constituents in the household. If it’s managed with custom web code, you still might be able to fix it without getting your web provider to make changes, it just depends on what the code is looking at to determine that someone is a member. Hopefully it's just looking at a rank value, constituency, or attribute value, and then again you can just add whichever one of those it is to the individuals in the member household.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Thank you Kevin.
I'm just reading through the documentation on Ranking. Would it be possible to set up a Automatic Rank update that adds the rank to all primary affiliated constituents when a membership of a certain level is added to a HH?