Trouble with ReserveTicketsSpecifiedSeats and Seats Donated for Resale

Could it be that the seats are locked? You can check by running the Web Current Seats Locked report under Ticketing Reports.

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Ryan Huber
Sent: Monday, September 14, 2015 3:21 PM
To: Gloria Ormsby
Subject: [Tessitura Web Forum] Trouble with ReserveTicketsSpecifiedSeats and Seats Donated for Resale

Hi, all!  I am having an issue where we have seats donated for resale in our Test system, but the ReserveTicketsSpecifiedSeats API call refuses to let me purchase them, giving the following error:

Tessitura.WebAPI.TessituraSeatServerErrorException: TESSITURA_SEATSERVER_EXCEPTION:Error 50000: {One or more of the selected seats is not available}

   at Tessitura.WebAPI.SeatServer.SeatServerConnectionImp.ReceiveResponse(String sessionKey, UInt32 requestId, StatelessCommand command, MessageHeader& header, Byte[]& messageData)

   at Tessitura.WebAPI.SeatServer.SeatServerConnectionImp.ExecuteSqlInternal(String sessionKey, Boolean forceEstablish, String command, SeatServerPool pool, Boolean preBroadcast)

   at Tessitura.WebAPI.SeatServer.SeatServerConnectionImp.ExecuteSql(String sessionKey, String command, SeatServerPool pool, Boolean preBroadcast)

   at Tessitura.WebAPI.SeatServer.SeatServerConnection.ExecuteSql(String sessionKey, String command, SeatServerPool pool, Boolean preBroadcast)

   at Tessitura.WebAPI.SeatServerTicketer.FindSeats(SeatRequest oSeatRequest)

   at Tessitura.WebAPI.Tessitura.FindSeats(SeatRequest oSeatRequest)

   at Tessitura.WebAPI.Tessitura.ProcessSeatRequest(SeatRequest seatRequest)

   at Tessitura.WebAPI.Tessitura.ReserveTicketsDirect(String sWebSessionID, String sPriceType, Int32 iPerformanceNumber, Int32 iNumberOfSeats, Int32 iZone, String sSpecialRequests, String RequestedSeats)

   at Tessitura.WebAPI.Tessitura.ReserveTicketsSpecifiedSeats(String sWebSessionID, String sPriceType, Int32 iPerformanceNumber, Int32 iNumberOfSeats, Int32 iZone, String sSpecialRequests, String RequestedSeats)

Any ideas on what I may be missing here?

Thanks in advance!

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Could it be that the seats are locked? You can check by running the Web Current Seats Locked report under Ticketing Reports.

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Ryan Huber
Sent: Monday, September 14, 2015 3:21 PM
To: Gloria Ormsby
Subject: [Tessitura Web Forum] Trouble with ReserveTicketsSpecifiedSeats and Seats Donated for Resale

Hi, all!  I am having an issue where we have seats donated for resale in our Test system, but the ReserveTicketsSpecifiedSeats API call refuses to let me purchase them, giving the following error:

Tessitura.WebAPI.TessituraSeatServerErrorException: TESSITURA_SEATSERVER_EXCEPTION:Error 50000: {One or more of the selected seats is not available}

   at Tessitura.WebAPI.SeatServer.SeatServerConnectionImp.ReceiveResponse(String sessionKey, UInt32 requestId, StatelessCommand command, MessageHeader& header, Byte[]& messageData)

   at Tessitura.WebAPI.SeatServer.SeatServerConnectionImp.ExecuteSqlInternal(String sessionKey, Boolean forceEstablish, String command, SeatServerPool pool, Boolean preBroadcast)

   at Tessitura.WebAPI.SeatServer.SeatServerConnectionImp.ExecuteSql(String sessionKey, String command, SeatServerPool pool, Boolean preBroadcast)

   at Tessitura.WebAPI.SeatServer.SeatServerConnection.ExecuteSql(String sessionKey, String command, SeatServerPool pool, Boolean preBroadcast)

   at Tessitura.WebAPI.SeatServerTicketer.FindSeats(SeatRequest oSeatRequest)

   at Tessitura.WebAPI.Tessitura.FindSeats(SeatRequest oSeatRequest)

   at Tessitura.WebAPI.Tessitura.ProcessSeatRequest(SeatRequest seatRequest)

   at Tessitura.WebAPI.Tessitura.ReserveTicketsDirect(String sWebSessionID, String sPriceType, Int32 iPerformanceNumber, Int32 iNumberOfSeats, Int32 iZone, String sSpecialRequests, String RequestedSeats)

   at Tessitura.WebAPI.Tessitura.ReserveTicketsSpecifiedSeats(String sWebSessionID, String sPriceType, Int32 iPerformanceNumber, Int32 iNumberOfSeats, Int32 iZone, String sSpecialRequests, String RequestedSeats)

Any ideas on what I may be missing here?

Thanks in advance!

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!