So, we have gotten a few complaints that we expire our events 30 minutes prior to an event to ensure seats don't get "locked" in the system for shows that are close to selling out. Is there a way to have events stay online but just eliminate the ability to purchase a ticket? We are wanting to do this so that people can see passed events and also be able to check the time of an event easily by checking our website.
This sounds like a simple fix, but anytime we expire price types, it shows up as "sold out" or comes off the website all-together. Any input would be helpful! (Unless it's custom coding...that is another year off for us...)
Amy,
Set your Web Publish End Date to later and the MOS and/or price type end date to the event date.
That depends entirely on how your website is designed. The most common way for websites to choose how to display performances is based on Web Publish Dates and/or keywords, while deciding whether or not a performance is on sale is typically decided by MOS dates. But again, this is entirely up to how your site was designed.
I thought of that, but we can have the web MOs live, but the second we expire the price types, our web site is set to show as "SOLD OUT," and that's not what we want either...I feel like this problem might be custom coding...
You shouldn't have to touch the price types. Just set the Web MOS to end when you want sales to stop.
We use a field on the Content tab of the Production Season to indicate particular messaging like this. For example, if one of our shows is on at another venue and we need to stop selling at a certain time to mark back to them, we might put "Tickets may be available from the venue" etc. Our web developers made this possible quite a few years ago so presumably it's not super difficult and once it's set up your ticketing services/superusers can easily manage all production messaging without needing to consult them again.
B
Thanks for the idea Brooke! That sounds like something we could test and see if it would work. Is there a way to set it to be live 30 minutes prior to an event so you don't need to add that language right before an event?
For us, that message only shows up once a show has gone 'off sale' via the MOS ending. So, for example, at other venues we stop selling the morning of the show so that's when the message kicks in.