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TNew auto populating order notes

Alison Lambert
$organization

Hi all,

 

For the last week we’ve suddenly had all of the order notes on our web sales (TNew v5) automatically populate with the following:        CustomerNotes: ;

If the customer adds their own order notes these will appear after the “CustomerNotes: ;” .

In some instances we have also had it appear twice in the order notes, such as:       CustomerNotes: ; CustomerNotes: ;

 

As far as I know we haven’t changed any settings for TNew in this time. I’ve had a look through the TNew documentation and have searched through all of the TNew related system tables, but I can’t find any reference to this.

Does anyone know how this might be triggering?

 

Thanks,

Alison

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  • $organization

    Hello everyone,

    Just a quick update regarding customer notes being recorded on all web orders. A fix has been placed on all v5 & v5.5 QA sites to resolve this issue and will be deployed to all live sites tomorrow, May 5. 

    Please feel free to submit a TASK ticket in the Web Products Workspace if you have any other questions.

    Thank you,

    Melissa Champ 

Reply
  • $organization

    Hello everyone,

    Just a quick update regarding customer notes being recorded on all web orders. A fix has been placed on all v5 & v5.5 QA sites to resolve this issue and will be deployed to all live sites tomorrow, May 5. 

    Please feel free to submit a TASK ticket in the Web Products Workspace if you have any other questions.

    Thank you,

    Melissa Champ 

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