Hi all,
For the last week we’ve suddenly had all of the order notes on our web sales (TNew v5) automatically populate with the following: CustomerNotes: ;
If the customer adds their own order notes these will appear after the “CustomerNotes: ;” .
In some instances we have also had it appear twice in the order notes, such as: CustomerNotes: ; CustomerNotes: ;
As far as I know we haven’t changed any settings for TNew in this time. I’ve had a look through the TNew documentation and have searched through all of the TNew related system tables, but I can’t find any reference to this.
Does anyone know how this might be triggering?
Thanks,
Alison
I’d be curious to know if they can fix it. We’ve been seeing this here as well.
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Chris Jensen Sent: Friday, April 10, 2015 9:22 AM To: Christopher Short Subject: Re: [Tessitura Web Forum] TNew auto populating order notes
Not fixed. I see these are appearing in our orders again, too. I'll be resubmitting our support ticket shortly...
From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com> Sent: 4/10/2015 12:10:19 PM
We've experienced this here, too. A known bug. Please report it via a support ticket, as I believe they can fix it now, or at least they could on 3/25.
(Interesting: could this be something that must be fixed site-by-site?)
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On 3/25 I reported in a "pending - dev review" support ticket that they had stopped appearing in our orders. I now see that sometime in the last week or so they've started appearing again, which I've also reported.