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TNew auto populating order notes

Alison Lambert
$organization

Hi all,

 

For the last week we’ve suddenly had all of the order notes on our web sales (TNew v5) automatically populate with the following:        CustomerNotes: ;

If the customer adds their own order notes these will appear after the “CustomerNotes: ;” .

In some instances we have also had it appear twice in the order notes, such as:       CustomerNotes: ; CustomerNotes: ;

 

As far as I know we haven’t changed any settings for TNew in this time. I’ve had a look through the TNew documentation and have searched through all of the TNew related system tables, but I can’t find any reference to this.

Does anyone know how this might be triggering?

 

Thanks,

Alison

Parents
  • $organization

    I noticed that as well, thanks for bringing it up

     

    Shelley Osburn

    Systems Services Manager

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Friday, April 10, 2015 11:15 AM
    To: Shelley Osburn
    Subject: Re: [Tessitura Web Forum] TNew auto populating order notes

     

    We've experienced this here, too. A known bug. Please report it via a support ticket, as I believe they can fix it now, or at least they could on 3/25.

    (Interesting: could this be something that must be fixed site-by-site?)

    From: Alison Lambert <bounce-alisonlambert8064@tessituranetwork.com>
    Sent: 4/9/2015 6:53:41 PM

    Hi all,

     

    For the last week we’ve suddenly had all of the order notes on our web sales (TNew v5) automatically populate with the following:        CustomerNotes: ;

    If the customer adds their own order notes these will appear after the “CustomerNotes: ;” .

    In some instances we have also had it appear twice in the order notes, such as:       CustomerNotes: ; CustomerNotes: ;

     

    As far as I know we haven’t changed any settings for TNew in this time. I’ve had a look through the TNew documentation and have searched through all of the TNew related system tables, but I can’t find any reference to this.

    Does anyone know how this might be triggering?

     

    Thanks,

    Alison




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    I noticed that as well, thanks for bringing it up

     

    Shelley Osburn

    Systems Services Manager

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Friday, April 10, 2015 11:15 AM
    To: Shelley Osburn
    Subject: Re: [Tessitura Web Forum] TNew auto populating order notes

     

    We've experienced this here, too. A known bug. Please report it via a support ticket, as I believe they can fix it now, or at least they could on 3/25.

    (Interesting: could this be something that must be fixed site-by-site?)

    From: Alison Lambert <bounce-alisonlambert8064@tessituranetwork.com>
    Sent: 4/9/2015 6:53:41 PM

    Hi all,

     

    For the last week we’ve suddenly had all of the order notes on our web sales (TNew v5) automatically populate with the following:        CustomerNotes: ;

    If the customer adds their own order notes these will appear after the “CustomerNotes: ;” .

    In some instances we have also had it appear twice in the order notes, such as:       CustomerNotes: ; CustomerNotes: ;

     

    As far as I know we haven’t changed any settings for TNew in this time. I’ve had a look through the TNew documentation and have searched through all of the TNew related system tables, but I can’t find any reference to this.

    Does anyone know how this might be triggering?

     

    Thanks,

    Alison




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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