Hi all,
For the last week we’ve suddenly had all of the order notes on our web sales (TNew v5) automatically populate with the following: CustomerNotes: ;
If the customer adds their own order notes these will appear after the “CustomerNotes: ;” .
In some instances we have also had it appear twice in the order notes, such as: CustomerNotes: ; CustomerNotes: ;
As far as I know we haven’t changed any settings for TNew in this time. I’ve had a look through the TNew documentation and have searched through all of the TNew related system tables, but I can’t find any reference to this.
Does anyone know how this might be triggering?
Thanks,
Alison
We've experienced this here, too. A known bug. Please report it via a support ticket, as I believe they can fix it now, or at least they could on 3/25.
(Interesting: could this be something that must be fixed site-by-site?)
Not fixed. I see these are appearing in our orders again, too. I'll be resubmitting our support ticket shortly...