Hi all,
For the last week we’ve suddenly had all of the order notes on our web sales (TNew v5) automatically populate with the following: CustomerNotes: ;
If the customer adds their own order notes these will appear after the “CustomerNotes: ;” .
In some instances we have also had it appear twice in the order notes, such as: CustomerNotes: ; CustomerNotes: ;
As far as I know we haven’t changed any settings for TNew in this time. I’ve had a look through the TNew documentation and have searched through all of the TNew related system tables, but I can’t find any reference to this.
Does anyone know how this might be triggering?
Thanks,
Alison
This changed with one of the minor (unannounced) software updates to TNEW that happened a few weeks ago. Not sure if it's expected behavior or a regression/bug, but it would require a change in the TNEW application code to stop the behavior you observed.
If they really bug you, you could probably write a SQL server scheduled job that clears these out when there's no data, but since the TNEW team doesn't tell us when they make minor updates like this, your job would be liable to break without warning.
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I strongly believe that the TNEW team should be notifying us prior to minor updates, either through a forum post or email list message. These update changes are currently only posted in the documentation after the fact, meaning delicate customizations can break without warning, and forcing us admins to be reactive instead of proactive. :-(
</soapbox>
Thanks for your quick reply Nick.
I'm glad to know why it's happening at least, but completely agree that a heads up would have been useful!