Is there any way in TNEW to see which purchase path a patron took? Or is there any tracking of web pages (flow) the customer took to eventually end up at checkout? We are trying to do some troubleshooting and would like to know what the customer's activity was before purchasing.
I checked out T_Web_Order and found a session key. I searched that session key in the TNEW logs (correlating the order date with the log date) but didn't find anything. Any ideas?
Thanks!
That's a good thought but we want to troubleshoot specific customers on specific orders I don't think we'll get any data like that from Google analytics Sent from my iPhone On Mar 2, 2015, at 4:05 PM, "Gawain Lavers" <bounce-gawainlavers9512@tessituranetwork.com> wrote: That sounds like something you want to set up with Google Analytics, rather than queries from within Tessitura. I could be wrong, but I don't believe there's any path record stored there. From: Steven Jirjis <bounce-stevenjirjis4325@tessituranetwork.com> Sent: 3/2/2015 6:51:51 PM Is there any way in TNEW to see which purchase path a patron took? Or is there any tracking of web pages (flow) the customer took to eventually end up at checkout? We are trying to do some troubleshooting and would like to know what the customer's activity was before purchasing. I checked out T_Web_Order and found a session key. I searched that session key in the TNEW logs (correlating the order date with the log date) but didn't find anything. Any ideas? Thanks! You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! --View this message online at http://www.tessituranetwork.com/Community/forums/p/13171/40931.aspx#40931 or reply to this message Nich Young | IT ManagerSydney Theatre Company P +61 (2) 9250 1771 | M 0419 129 294 | nyoung@sydneytheatre.com.auThe Wharf, Pier 4 Hickson Road, Walsh Bay NSW 2000P.O. Box 777, Millers Point, NSW 2000www.sydneytheatre.com.au
That sounds like something you want to set up with Google Analytics, rather than queries from within Tessitura. I could be wrong, but I don't believe there's any path record stored there. From: Steven Jirjis <bounce-stevenjirjis4325@tessituranetwork.com> Sent: 3/2/2015 6:51:51 PM Is there any way in TNEW to see which purchase path a patron took? Or is there any tracking of web pages (flow) the customer took to eventually end up at checkout? We are trying to do some troubleshooting and would like to know what the customer's activity was before purchasing. I checked out T_Web_Order and found a session key. I searched that session key in the TNEW logs (correlating the order date with the log date) but didn't find anything. Any ideas? Thanks! You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
That sounds like something you want to set up with Google Analytics, rather than queries from within Tessitura. I could be wrong, but I don't believe there's any path record stored there.
From: Steven Jirjis <bounce-stevenjirjis4325@tessituranetwork.com> Sent: 3/2/2015 6:51:51 PM
Nich Young | IT Manager
Sydney Theatre Company
P +61 (2) 9250 1771 | M 0419 129 294 | nyoung@sydneytheatre.com.au
The Wharf, Pier 4 Hickson Road, Walsh Bay NSW 2000
P.O. Box 777, Millers Point, NSW 2000
www.sydneytheatre.com.au
Hi Nich - The first suggestion might be something we put in place for future logging. Good to know that's possible thought. I'll check in with TNEW about the logs.
Thanks
I heard back from TNEW and if an order was created on the AUX path, the special request field will have "AUX;" (without the quotes) in it. Particularly for this case, my main questions was whether or not the AUX path was used although in the OP I broadened it up a bit.