Is there any way in TNEW to see which purchase path a patron took? Or is there any tracking of web pages (flow) the customer took to eventually end up at checkout? We are trying to do some troubleshooting and would like to know what the customer's activity was before purchasing.
I checked out T_Web_Order and found a session key. I searched that session key in the TNEW logs (correlating the order date with the log date) but didn't find anything. Any ideas?
Thanks!
That sounds like something you want to set up with Google Analytics, rather than queries from within Tessitura. I could be wrong, but I don't believe there's any path record stored there. From: Steven Jirjis <bounce-stevenjirjis4325@tessituranetwork.com> Sent: 3/2/2015 6:51:51 PM Is there any way in TNEW to see which purchase path a patron took? Or is there any tracking of web pages (flow) the customer took to eventually end up at checkout? We are trying to do some troubleshooting and would like to know what the customer's activity was before purchasing. I checked out T_Web_Order and found a session key. I searched that session key in the TNEW logs (correlating the order date with the log date) but didn't find anything. Any ideas? Thanks! You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
That sounds like something you want to set up with Google Analytics, rather than queries from within Tessitura. I could be wrong, but I don't believe there's any path record stored there.
From: Steven Jirjis <bounce-stevenjirjis4325@tessituranetwork.com> Sent: 3/2/2015 6:51:51 PM