I'm having a major problem with the status from LoginInfo. When a customer initiates a password reset, we take the token information and use that to log them in. Then the I check the Status from LoginInfo to see if this is a temporary login, and I use that to redirect them to a change password page that is altered to not require them to enter their original password.
The problem is that the Status from LoginInfo seems to be inconsistent. Sometimes it registers as temporary (T), other times it doesn't. I have a working hypothesis that if you make one or more API calls after getting the LoginInfo that perhaps it stops recognizing it as Temporary? Has anyone else had this problem?
I don't have a lot of details for you but I know we've been having many issues with password resets since our v12 upgrade. Our web developer has some other Tess organizations under their belt and the ones on v12 have been having similar issues as well. It's my understanding that they have a help ticket open about this so I hope that means Support is aware and looking into it. :)
So you are definitely not the only one!
Thanks Beth, that's...um...terrible news. But it does give me a better direction. I guess I'll go about trying to get something to happen with manual API calls to see if I can further isolate it while dreaming up workarounds.
Yeah. I wish it was good news... Sorry... But if I hear anything about it from my web developer I'll let you know!