As of noon yesterday all our TNEW orders are being sent this message in their confirmation email:
We're Sorry!There was a problem retrieving your cart contents. Please contact the box office to receive a corrected receipt for this order.
Everything is fine with the order and the confirmation page on line, but the email confirmation contains the error message.
Has anyone else encountered this? Our Customer Service phone reps are being inundated with calls!
Thanks,
Karen
Thanks Melissa.
We did open a ticket as well, and I just got a call telling me they were looking at it. But I promised I would try all avenues of information!
Cheers,
KAREN TURNER
Manager of Ticketing Operations
212 King Street West, 6th Floor
Toronto, ON M5H 1K5
T. 416. 593.7769 X 352
F. 416.598.9522
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Melissa Champ Sent: Tuesday, September 30, 2014 1:57 PM To: Karen Turner Subject: Re: [Tessitura Web Forum] Email Confirmation Error Message
Hi Karen,
It sounds like our web developers need to investigate this, and you should submit a TASK ticket in the Web Products Workspace.
Thank you,
Melissa
From: Karen Turner <bounce-karenturner9805@tessituranetwork.com> Sent: 9/30/2014 12:26:47 PM
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Karen-
Can you send me a copy of your order confirmation template?
We had a similar problem where our template referenced unset values in the cart objects which caused an exception
Thanks-
Chris