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Hide a zone in a facility?

Janna Ellis
$organization

Is it possible to hide one zone in a facility map online? I have looked through the documentation but cannot seem to find it. Is it even possible?

Janna

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  • $organization

    Karyn- You’re a genius! I was thinking too hard and it worked.

     

    Thanks so much!

    Janna

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Karyn Elliott
    Sent: Tuesday, September 02, 2014 4:04 PM
    To: Ellis, Janna
    Subject: RE: [Tessitura Web Forum] Hide a zone in a facility?

     

    Hi Janna,

    Have you tried checking the disabled box on the zone in the price map in facility manager (v11) or right-clicking on the zone and selecting disable in the pricing layer (v12)?

    Karyn

    From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
    Sent: 9/2/2014 11:10:54 AM

    Really, I just don’t want to display any zone that does not have seats assigned to it. We use the same map over and over for this venue since we have SYOS with TNEW and we didn’t want to purchase multiple maps. We assumed that since no seats were added to the zone, it wouldn’t appear. I think we might just put the last row in this zone at the same price as the others just so it doesn’t say Sold Out.

     

    Janna

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Caspian Turner
    Sent: Tuesday, September 02, 2014 12:06 PM
    To: Ellis, Janna
    Subject: Re: [Tessitura Web Forum] Hide a zone in a facility?

     

    I can see why that could be confusing! Could they be changed to non-seats for this production?

    Is your seatmap hard-coded or does it get built each time from the co-ordinates returned by the API method or otherwise I guess custom web work for this production (though seems a bit much!)

     

    Caspian

     

    On 2 September 2014 16:55, Janna Ellis <bounce-jannaellis6942@tessituranetwork.com> wrote:

    Maybe there is another way to do this? There is one price zone map that is not used for this production and it has no seats assigned to it but it displays as SOLD OUT online. It is confusing patrons and upsetting our graphic designer.  L

     

    Janna

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Caspian Turner
    Sent: Tuesday, September 02, 2014 11:44 AM
    To: Ellis, Janna
    Subject: Re: [Tessitura Web Forum] Hide a zone in a facility?

     

    Not aware of anything that could do this other than by simply using hold codes and giving the security permissions to only those users that need them, i.e. probably everyone except Web API?

    Thanks,

    Caspian

    From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
    Sent: 9/2/2014 9:04:24 AM

    Is it possible to hide one zone in a facility map online? I have looked through the documentation but cannot seem to find it. Is it even possible?

    Janna




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    --
    View this message online at http://www.tessituranetwork.com/Community/forums/p/12165/37504.aspx#37504 or reply to this message

    Caspian Turner Tessitura Database Manager

    Southbank Centre, Royal Festival Hall, Belvedere Road, London SE1 8XX

     

    Phone: +44 (0)20 7921 4221 

     




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Karyn- You’re a genius! I was thinking too hard and it worked.

     

    Thanks so much!

    Janna

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Karyn Elliott
    Sent: Tuesday, September 02, 2014 4:04 PM
    To: Ellis, Janna
    Subject: RE: [Tessitura Web Forum] Hide a zone in a facility?

     

    Hi Janna,

    Have you tried checking the disabled box on the zone in the price map in facility manager (v11) or right-clicking on the zone and selecting disable in the pricing layer (v12)?

    Karyn

    From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
    Sent: 9/2/2014 11:10:54 AM

    Really, I just don’t want to display any zone that does not have seats assigned to it. We use the same map over and over for this venue since we have SYOS with TNEW and we didn’t want to purchase multiple maps. We assumed that since no seats were added to the zone, it wouldn’t appear. I think we might just put the last row in this zone at the same price as the others just so it doesn’t say Sold Out.

     

    Janna

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Caspian Turner
    Sent: Tuesday, September 02, 2014 12:06 PM
    To: Ellis, Janna
    Subject: Re: [Tessitura Web Forum] Hide a zone in a facility?

     

    I can see why that could be confusing! Could they be changed to non-seats for this production?

    Is your seatmap hard-coded or does it get built each time from the co-ordinates returned by the API method or otherwise I guess custom web work for this production (though seems a bit much!)

     

    Caspian

     

    On 2 September 2014 16:55, Janna Ellis <bounce-jannaellis6942@tessituranetwork.com> wrote:

    Maybe there is another way to do this? There is one price zone map that is not used for this production and it has no seats assigned to it but it displays as SOLD OUT online. It is confusing patrons and upsetting our graphic designer.  L

     

    Janna

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Caspian Turner
    Sent: Tuesday, September 02, 2014 11:44 AM
    To: Ellis, Janna
    Subject: Re: [Tessitura Web Forum] Hide a zone in a facility?

     

    Not aware of anything that could do this other than by simply using hold codes and giving the security permissions to only those users that need them, i.e. probably everyone except Web API?

    Thanks,

    Caspian

    From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
    Sent: 9/2/2014 9:04:24 AM

    Is it possible to hide one zone in a facility map online? I have looked through the documentation but cannot seem to find it. Is it even possible?

    Janna




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    --
    View this message online at http://www.tessituranetwork.com/Community/forums/p/12165/37504.aspx#37504 or reply to this message

    Caspian Turner Tessitura Database Manager

    Southbank Centre, Royal Festival Hall, Belvedere Road, London SE1 8XX

     

    Phone: +44 (0)20 7921 4221 

     




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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