Do any of you collect funds in TNEW that are paid to a 3rd party?
Our consortium members use a local Performing Arts Center which is not on Tessitura and thus they do not currently use the ticketing function for performances.
However, as a service to their constituents, our members will accept subscription renewal payments online, via mail or in person. Our members then log into the PAC system to renew the actual seats for them. These transactions are currently not recorded in Tessitura.
However with TNEW the web payments will appear on the constituent record as either "on account" or as a "gift" -- neither of which is desirable. We are trying to figure out how we can zero out this transaction on their record so we can see they renewed online but it doesn't skew their giving history and tax receipts.
I notice some of you collect funds for parking and/or restaurants and might have encountered the same challenge.
Any suggestions would be appreciated.
Thanks, Barbara Pinney Tulsa Arts Management Consortium
Thank you for the feedback/suggestions.
We would LOVE for the local PAC to be on Tessitura but unfortunately that won’t happen any time soon so we need a work around for accepting season renewal payments in TNEW in the interim.
The gift certificate and/or “dummy performance” is intriguing – will need to chew on that, thanks!
Barbara Pinney
Tulsa Arts Management Consortium