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Website Hosting

Marley Wynne
$organization

Hi all,

We've been working with Tessitura Network on several large onsales for our new outdoor venue, but our front end website keeps crashing.  Our web developer has run numerous load tests on the site, and has a load balancer with the load spread across three web servers.  He is not hosting at his location, but is using a hosting provider (I'm not sure who he is using currently, but have asked). 

Last week the demand was far higher than any of us could have anticipated, but this week we saw 1/10th of the traffic and the website still crashed.  For reference, last week we had over 15,000 people in our waiting room at the high point, this week we had about 1,500 at the high point.

Can anyone recommend a website hosting service that can handle huge spikes like that?  

Thanks!

Marley

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  • $organization
    Hi Marley,

    If your site can support scaling horizontally then AWS, Azure or Rackspace will all handle those levels of load. 

    I have had experience in the past where one component, often the database server, cannot be scaled effectively and is the actual cause of the site falling over. Hopefully this is not the issue you are running into as it can be complex to diagnose. 

    Cheers,

    Nich

    On 17 May 2014, at 7:04, "Marley Wynne" <bounce-marleywynne8032@tessituranetwork.com> wrote:

    Hi all,

    We've been working with Tessitura Network on several large onsales for our new outdoor venue, but our front end website keeps crashing.  Our web developer has run numerous load tests on the site, and has a load balancer with the load spread across three web servers.  He is not hosting at his location, but is using a hosting provider (I'm not sure who he is using currently, but have asked). 

    Last week the demand was far higher than any of us could have anticipated, but this week we saw 1/10th of the traffic and the website still crashed.  For reference, last week we had over 15,000 people in our waiting room at the high point, this week we had about 1,500 at the high point.

    Can anyone recommend a website hosting service that can handle huge spikes like that?  

    Thanks!

    Marley




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  • $organization
    Hi Marley,

    If your site can support scaling horizontally then AWS, Azure or Rackspace will all handle those levels of load. 

    I have had experience in the past where one component, often the database server, cannot be scaled effectively and is the actual cause of the site falling over. Hopefully this is not the issue you are running into as it can be complex to diagnose. 

    Cheers,

    Nich

    On 17 May 2014, at 7:04, "Marley Wynne" <bounce-marleywynne8032@tessituranetwork.com> wrote:

    Hi all,

    We've been working with Tessitura Network on several large onsales for our new outdoor venue, but our front end website keeps crashing.  Our web developer has run numerous load tests on the site, and has a load balancer with the load spread across three web servers.  He is not hosting at his location, but is using a hosting provider (I'm not sure who he is using currently, but have asked). 

    Last week the demand was far higher than any of us could have anticipated, but this week we saw 1/10th of the traffic and the website still crashed.  For reference, last week we had over 15,000 people in our waiting room at the high point, this week we had about 1,500 at the high point.

    Can anyone recommend a website hosting service that can handle huge spikes like that?  

    Thanks!

    Marley




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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