Promotion source codes not showing up in orders

There is an API method called UpdateSourceCode. We use that when someone enters a promotion code. We also have “How did you hear about this perf?” on the payment page and those also use that method to update the source code. Without that call, the default source code as set up in T_DEFAULTS (web parent) is used. In the API manual look on page 318.

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Adria Gunter
Sent: Thursday, October 17, 2013 2:43 PM
To: Gloria Ormsby
Subject: [Tessitura Web Forum] Promotion source codes not showing up in orders

We have a default source code attached to web sales but we use promotions for online sales as well. Even when people use the promotion code it still only shows the default web source code. We know the promotion was used because the special pricetype is in the order. Could this be something related to how the website source is setup?Our Website Mode of Sale is set up to Clear Source  under References. I've never understood what this meant but do you think if I unchecked that box it would allow the promotional source code to show up in the order?

Thanks. 

Adria Gunter

Studio Theatre-Washington, DC 

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There is an API method called UpdateSourceCode. We use that when someone enters a promotion code. We also have “How did you hear about this perf?” on the payment page and those also use that method to update the source code. Without that call, the default source code as set up in T_DEFAULTS (web parent) is used. In the API manual look on page 318.

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Adria Gunter
Sent: Thursday, October 17, 2013 2:43 PM
To: Gloria Ormsby
Subject: [Tessitura Web Forum] Promotion source codes not showing up in orders

We have a default source code attached to web sales but we use promotions for online sales as well. Even when people use the promotion code it still only shows the default web source code. We know the promotion was used because the special pricetype is in the order. Could this be something related to how the website source is setup?Our Website Mode of Sale is set up to Clear Source  under References. I've never understood what this meant but do you think if I unchecked that box it would allow the promotional source code to show up in the order?

Thanks. 

Adria Gunter

Studio Theatre-Washington, DC 

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!