Help with GA Packages

Hi,

We're about to start some new subscription packages for our Neighborhood Concert Series and are having difficulty getting them on sale online. The big difference between these Neighborhood packages and our existing packages are that the Neighborhoods contain four general admission performances.

When we try adding these to the shopping cart, we are returned with an error message "One of the price types submitted is not associated with the Mode of Sale submitted for the performance or package requested." (Full Error Message below). However, Neighborhooods are set up with the same Mode of Sale and Package Price Type as other existing packages, so I cannot figure out what's triggering that.

Is there something about the GA price zones that is preventing the reservations? Any help would be greatly appreciated!

Thanks,

Eric Woodhams
Digital Media Manager, Detroit Symphony 

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Tessitura.WebAPI.TessituraException: TESSITURA_INVALID_PRICETYPE_EXCEPTION: One of the price types submitted is not associated with the Mode of Sale submitted for the performance or package requested. SESSION KEY: PYYFSOM5I9RMO2J4140EAS0YS16MNS94S356CPT3A7MQFRM9PDWC6JF0NGAT4655 at Tessitura.WebAPI.Tessitura.ProcessSeatRequest(PackageItem packageItem) at Tessitura.WebAPI.Tessitura.AddPackageItemDirect(String SessionKey, Int32 SuperPackageLineItemId, Int32 ParentPackageLineItemId, String PriceType, Int32 PackageNumber, Int32 NumberOfSeats, Int32 Zone) at Tessitura.WebAPI.Tessitura.AddPackageItemDirect(String SessionKey, Int32 ParentPackageLineItemId, String PriceType, Int32 PackageNumber, Int32 NumberOfSeats, Int32 Zone) at Tessitura.WebAPI.Tessitura.AddPackageItem(String SessionKey, Int32 ParentPackageLineItemId, String PriceType, Int32 PackageNumber, Int32 NumberOfSeats, Int32 Zone) --- End of inner exception stack trace ---