Batch Printing Issue

I've seen this occur during a batch print when there were contiguity problems in the facility. Try going in to Facility Manager and running the "check completeness" report on the map in question. If you find errors - usually missing or duplicate contiguity - and you fix them, remember to run the facility update scripts to get the fixes into the performances that are already built.

Hi all,

So we are having a similar issue here but it's quite a strange one and we can replicate it on an order by order basis. The facility does not have any contiguity errors/duplications.

Basically, the occasional ticket is printing off the top two lines on one ticket and the rest of the information on a second ticket. This seems to occur if the constituent has purchased something else on a different ticket design in the same order. We can replicate this if we try and print the whole order again (ie. it prints over two tickets again) but if we just print the tickets to the one show in the order it prints them properly (ie. on one ticket).

The shows for which this issue has appeared are both printed on ticket designs we created in V12 and are being printed alongside something else that uses ticket designs from V11. This is our best guess as to the cause at the moment.

Does anyone else see this or have any advice before we raise with Tessitura?

Apologies if that isn't clear - it's quite hard to explain.

B

Hi all,

So we are having a similar issue here but it's quite a strange one and we can replicate it on an order by order basis. The facility does not have any contiguity errors/duplications.

Basically, the occasional ticket is printing off the top two lines on one ticket and the rest of the information on a second ticket. This seems to occur if the constituent has purchased something else on a different ticket design in the same order. We can replicate this if we try and print the whole order again (ie. it prints over two tickets again) but if we just print the tickets to the one show in the order it prints them properly (ie. on one ticket).

The shows for which this issue has appeared are both printed on ticket designs we created in V12 and are being printed alongside something else that uses ticket designs from V11. This is our best guess as to the cause at the moment.

Does anyone else see this or have any advice before we raise with Tessitura?

Apologies if that isn't clear - it's quite hard to explain.

B

Just a thought about troubleshooting - not an answer exactly, but you might try repeating the same batch print, but print to file instead of printing to a boca. Then you can check the file for any odd line breaks or spots where the fields otherwise don't line up properly. That might give a clue about what's triggering the weird breaks in printed tickets.

Hi All,

We managed to resolve our printing issues by changing paper size from A4 to Letter in advance printer settings.

Best regards,

Dmitrij