PAH Ticketing with No Access Control?

Mark,

I appreciate your comments.  I am not sold on the idea as of yet.

Janna

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Thursday, June 27, 2013 4:42 PM
To: Ellis, Janna
Subject: Re: [Tessitura Ticketing Forum] PAH Ticketing with No Access Control?

Hi There!
Not to be a 'nay-sayer', but I'm going to give my perspective of pros and cons to print at home tickets without access controls.
Pros: You may save in mailing costs, including materials and postage.
Cons: There is no way to prevent people from making multiple copies of a ticket and getting them into the hands of others.  While that may not seem so bad at first glance, it is important to remember the advantages of having access controls.

Access controls prevent duplicate ticket entries. Without them, any and all duplicates would be allowed to enter the theater. 

Access controls identify problems when patrons enter the door. Often that is anywhere from one hour to a few minutes prior to the performances. Duplicate tickets often aren't identified until just before curtain, which creates a stressful situation for the patrons involved, patrons nearby the patrons involved, and most certainly for your staff.

In the worst case scenario, they can be benificial in an emergency situation, where patrons can be tracked to having been inside the theater during the performance.

Lastly, access controls provide an important aspect of auditing the events.

I can go on and on, as those who know me can attest! But I promised to just provide a 'first glance' perspective.

Wishing you a terrific Thursday!

Kindly,

Mark

Mark,

I appreciate your comments.  I am not sold on the idea as of yet.

Janna

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Thursday, June 27, 2013 4:42 PM
To: Ellis, Janna
Subject: Re: [Tessitura Ticketing Forum] PAH Ticketing with No Access Control?

Hi There!
Not to be a 'nay-sayer', but I'm going to give my perspective of pros and cons to print at home tickets without access controls.
Pros: You may save in mailing costs, including materials and postage.
Cons: There is no way to prevent people from making multiple copies of a ticket and getting them into the hands of others.  While that may not seem so bad at first glance, it is important to remember the advantages of having access controls.

Access controls prevent duplicate ticket entries. Without them, any and all duplicates would be allowed to enter the theater. 

Access controls identify problems when patrons enter the door. Often that is anywhere from one hour to a few minutes prior to the performances. Duplicate tickets often aren't identified until just before curtain, which creates a stressful situation for the patrons involved, patrons nearby the patrons involved, and most certainly for your staff.

In the worst case scenario, they can be benificial in an emergency situation, where patrons can be tracked to having been inside the theater during the performance.

Lastly, access controls provide an important aspect of auditing the events.

I can go on and on, as those who know me can attest! But I promised to just provide a 'first glance' perspective.

Wishing you a terrific Thursday!

Kindly,

Mark