Hi everyone -happy Friday,
We're having a ship method selection problem. When in an order with a specific MOS, if you change the ship method from the default for the MOS to an alternative (also associated to the MOS in TX_MOS_SHIP_METHOD!), it reverses back to the default after you go to select performances in the Line Item tab.
The MOS can then be changed back to the non-default ship method selected previously, and the selection will stick for the remainder of the order. But if one was to forget or not check the ship method again, it would flip to the default. Problem!
I process orders very rarely so I'm mostly relaying a coworker's difficulty - has anyone else experienced this? In TR_ORDER_SHIP_METHOD, this ship method does not require an email or postal address, so that is not what's tripping us up.
Any ideas?
Thanks!
Frannie
Check the HABO Days Prior setting on the Mode of Sale. It sounds like it is set to more days prior to the performance than you want, which is causing the delivery method to default to Hold at Box Office.
-Kevin
Teresa, Kevin, thank you -
The HABO Box Prior is set to 1 week - and we are considerably far out from all performances at this point, so it doesn't seem like that's the problem...
For now I will suggest the users try to remember to not change the Ship Method until after selecting performances.
Thank you!