Hi everyone -happy Friday,
We're having a ship method selection problem. When in an order with a specific MOS, if you change the ship method from the default for the MOS to an alternative (also associated to the MOS in TX_MOS_SHIP_METHOD!), it reverses back to the default after you go to select performances in the Line Item tab.
The MOS can then be changed back to the non-default ship method selected previously, and the selection will stick for the remainder of the order. But if one was to forget or not check the ship method again, it would flip to the default. Problem!
I process orders very rarely so I'm mostly relaying a coworker's difficulty - has anyone else experienced this? In TR_ORDER_SHIP_METHOD, this ship method does not require an email or postal address, so that is not what's tripping us up.
Any ideas?
Thanks!
Frannie
Frannie,
We’ve discovered that it works fine if you wait to change the delivery method until after you’ve added our line items to the order. We found this same issue when trying to change delivery method to PAH when we first implemented it. You might want to try that and see what happens.
Teresa