We at Portland Center Stage are taking a look at issuing comp tickets vouchers exclusively through Tessitura. We are currently issuing comps for charitable organizations, prospecting donors, media trade and promotions by using a voucher printed on letterhead. This makes it difficult to track, redeem and prevent misuse. We’ve have started using Tessitura to create vouchers for some comp requests, but before we completely transfer everything to Tessitura, I thought I would reach out to the Tessitura community to see if any of you are using Tessitura exclusively to issue comp vouchers. If so, I would love to learn how you do it and explore some of your best practices. No need to reinvent the wheel, right?
If you could take a moment to let me know if your organization issues all your comp vouchers through Tessitura (and how you do it) that would be most appreciated.
Thank you!
Mandy Morgan
Portland Center Stage
503-445-3794
Mandym@pcs.org
This is a timely question! I just started processing comp vouchers in Tessitura as well. We too needed a better way to track the amount we’re giving away and understanding the return rate. I created a performance called Vouchers and assigned the highest ticket price. That way when I use the comp pricetype I can track loss to comps to provide a total we gave away. I determined how many seats would add up to our allotted budget for vouchers then designed a “ticket” with space for the patron to write in their name/address/desired show. I plan to mark the “seats” as attended when redeemed to get the return rate.
Is that similar to others’ process?
Shelley Salinas
Box Office Manager
COCA
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Carol Ann Vinson Sent: Wednesday, April 24, 2013 10:40 AM To: Shelley Salinas Subject: Re: [Tessitura Ticketing Forum] Question regarding Comp Vouchers
Hi Mandy, OSF was very concerned about tracking our "Gift Vouchers" (other non-profit fund-raising auctions) and CJ came up with something that is working well in Tess, if you'd like to contact her. carolj@osfashland.org.
From: Mandy Morgan <bounce-mandyhamilton5253@tessituranetwork.com> Sent: 4/23/2013 7:21:21 PM
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