• Replies 2 replies
  • Subscribers 413 subscribers
  • Views 25 views
  • Users 0 members are here
Related

SubscriptionRollover

Amy Aldrich
$organization

Hello,

We have a season with a subscription rollover that has just occurred. The renewal forms have been printed and are in the mail. We need to make a change to the fees for the order and are looking to cancel the rolled over orders and then rollover again. What I need to make sure of is that when I rollover the orders again that they go into the canceled order number as that is what has been printed on the renewal forms.

So if I have order #12345 and I cancel it, make the fee change necessary and then rollover the orders again, I want the newly rolled over order to be order #12345.  If I use the "add to orders after" button in the rollover set will this do what I am asking?

Thanks!

Parents
  • $organization
    Thanks Kevin, I tried it out in Test and its working as I had hoped!!

    >>> "Kevin Sheehan" 3/15/2013 12:06 PM >>>

    That should work as long as you set that date to the day before you did first of the first round of the rollovers. I would try it out in Test first, just to be sure it works like you want.

    Kevin Sheehan
    Senior Technical Writer & Consultant
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization
    Thanks Kevin, I tried it out in Test and its working as I had hoped!!

    >>> "Kevin Sheehan" 3/15/2013 12:06 PM >>>

    That should work as long as you set that date to the day before you did first of the first round of the rollovers. I would try it out in Test first, just to be sure it works like you want.

    Kevin Sheehan
    Senior Technical Writer & Consultant
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Children
No Data