Hello,
We had to cancel a show a few weeks ago due to bad weather. I am trying to figure out how many exchanges and refunds were done out of the show. I am struggling with the refunds portion. I can figure out the exchanges through a specific MOS, but am having difficulty finding the number of refunded tickets and money.
I have tried using TStats by looking at the seat status for SubLineItems, but that didn't give me the option of RET which also is used for exchanges. I have also looked at the Payments by Performance report which isn't showing me the negative amounts for any credit cards that would have been refunded as there are still a tickets not refunded yet out of the show.
Any adivce?
Thanks!
Amy,
We are having the same issue - we can't use T-Stats to search for the RET piece of data. Did you ever get an answer on this?