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billing payment communication

Amy Wilson
$organization

Hi,

We are curious how other companies communicate to their customers about billing payments.  Even though we send confirmations telling someone that they will be charged 1/2 the subscription now and 1/2 on XXXX date, we seem to get a lot of calls from people when the 2nd payment is charged.  Does anyone send reminder emails or some other communication informing the customer that you will be charging their second payment?  Any information, thoughts or useful tips are appreciated!

Thanks

Amy Wilson

People's Light & Theatre

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  • $organization
    The Science Museum doesn't do subscriptions, but we confirm/ invoice schools and groups. We expect a call two weeks out to confirm numbers and pay. If confirmation and payment don't occur, we call them. We have considered doing auto-renewing memberships, but have shied away.

    Connected by DROID on Verizon Wireless


    -----Original message-----
    From: Amy Wilson <bounce-amywilson4267@tessituranetwork.com>
    To:     rbernard@smm.org
    Sent:     Thu, Feb 21, 2013 22:25:23 GMT+00:00
    Subject:     [Tessitura Ticketing Forum] billing payment communication

    Hi,

    We are curious how other companies communicate to their customers about billing payments.  Even though we send confirmations telling someone that they will be charged 1/2 the subscription now and 1/2 on XXXX date, we seem to get a lot of calls from people when the 2nd payment is charged.  Does anyone send reminder emails or some other communication informing the customer that you will be charging their second payment?  Any information, thoughts or useful tips are appreciated!

    Thanks

    Amy Wilson

    People's Light & Theatre




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization
    The Science Museum doesn't do subscriptions, but we confirm/ invoice schools and groups. We expect a call two weeks out to confirm numbers and pay. If confirmation and payment don't occur, we call them. We have considered doing auto-renewing memberships, but have shied away.

    Connected by DROID on Verizon Wireless


    -----Original message-----
    From: Amy Wilson <bounce-amywilson4267@tessituranetwork.com>
    To:     rbernard@smm.org
    Sent:     Thu, Feb 21, 2013 22:25:23 GMT+00:00
    Subject:     [Tessitura Ticketing Forum] billing payment communication

    Hi,

    We are curious how other companies communicate to their customers about billing payments.  Even though we send confirmations telling someone that they will be charged 1/2 the subscription now and 1/2 on XXXX date, we seem to get a lot of calls from people when the 2nd payment is charged.  Does anyone send reminder emails or some other communication informing the customer that you will be charging their second payment?  Any information, thoughts or useful tips are appreciated!

    Thanks

    Amy Wilson

    People's Light & Theatre




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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