billing payment communication

You could always create a constituency for those patrons and pull a list based on that constituency. If you use Mail2 or any other integrated email provider, you could even set it up to auto send that email the day before the payment is happening.

Christopher Cuhel, Patron Services Manager

First Stage

Transforming Lives Through Theater

Hi,

We are curious how other companies communicate to their customers about billing payments.  Even though we send confirmations telling someone that they will be charged 1/2 the subscription now and 1/2 on XXXX date, we seem to get a lot of calls from people when the 2nd payment is charged.  Does anyone send reminder emails or some other communication informing the customer that you will be charging their second payment?  Any information, thoughts or useful tips are appreciated!

Thanks

Amy Wilson

People's Light & Theatre

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You could always create a constituency for those patrons and pull a list based on that constituency. If you use Mail2 or any other integrated email provider, you could even set it up to auto send that email the day before the payment is happening.

Christopher Cuhel, Patron Services Manager

First Stage

Transforming Lives Through Theater

Hi,

We are curious how other companies communicate to their customers about billing payments.  Even though we send confirmations telling someone that they will be charged 1/2 the subscription now and 1/2 on XXXX date, we seem to get a lot of calls from people when the 2nd payment is charged.  Does anyone send reminder emails or some other communication informing the customer that you will be charging their second payment?  Any information, thoughts or useful tips are appreciated!

Thanks

Amy Wilson

People's Light & Theatre

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!