billing payment communication

Hi Amy,

We had the same problem last year and so this year we did call or email customers about a week before the second payment came out. We found customers really appreciated this as they did forget and this gave them the chance to transfer funds to their cards as well if they needed.

Hope this helps!

Courtney

Melbourne Recital Centre

From: Amy Wilson [mailto:bounce-amywilson4267@tessituranetwork.com]
Sent: Friday, 22 February 2013 9:24 AM
To: Courtney Beeren
Subject: [Tessitura Ticketing Forum] billing payment communication

Hi,

We are curious how other companies communicate to their customers about billing payments.  Even though we send confirmations telling someone that they will be charged 1/2 the subscription now and 1/2 on XXXX date, we seem to get a lot of calls from people when the 2nd payment is charged.  Does anyone send reminder emails or some other communication informing the customer that you will be charging their second payment?  Any information, thoughts or useful tips are appreciated!

Thanks

Amy Wilson

People's Light & Theatre

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Amy,

We had the same problem last year and so this year we did call or email customers about a week before the second payment came out. We found customers really appreciated this as they did forget and this gave them the chance to transfer funds to their cards as well if they needed.

Hope this helps!

Courtney

Melbourne Recital Centre

From: Amy Wilson [mailto:bounce-amywilson4267@tessituranetwork.com]
Sent: Friday, 22 February 2013 9:24 AM
To: Courtney Beeren
Subject: [Tessitura Ticketing Forum] billing payment communication

Hi,

We are curious how other companies communicate to their customers about billing payments.  Even though we send confirmations telling someone that they will be charged 1/2 the subscription now and 1/2 on XXXX date, we seem to get a lot of calls from people when the 2nd payment is charged.  Does anyone send reminder emails or some other communication informing the customer that you will be charging their second payment?  Any information, thoughts or useful tips are appreciated!

Thanks

Amy Wilson

People's Light & Theatre

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!