Hi,
We are curious how other companies communicate to their customers about billing payments. Even though we send confirmations telling someone that they will be charged 1/2 the subscription now and 1/2 on XXXX date, we seem to get a lot of calls from people when the 2nd payment is charged. Does anyone send reminder emails or some other communication informing the customer that you will be charging their second payment? Any information, thoughts or useful tips are appreciated!
Thanks
Amy Wilson
People's Light & Theatre
Hi Amy
We do a 5 instalment payment option on set dates.
About 2 weeks prior to the first charge we send emails or letters with the schedule. This also prompts people to contact us if their credit card details have changed.
Brenda Fehlberg
Box Office Coordinator
Tasmanian Symphony Orchestra
+61 3 62324450
+61 418320792
GPO Box 1450
Hobart 7000
www.tso.com.au