Incorporating Sales Allocated to Major Third Party Seller?

Hi Nicholas,

Not sure if I can be super helpful here.We don't currently have N-Scan so that part of your problem has not been an issue for us.

We do deal with renters that want to sell a portion of the tickets on their own for presales, fanclubs or other various reasons. Typically we do this one of two ways.
1) We consign the physical tickets to them. We don't always receive customer info using this method and the responsibility is totally up to the renter to distribute their bundle of tickets. We do not allow them to print their own tickets - they have to use ours.
2) We put holds on the seats that the renter wants to distribute on their own. They generally have a deadline to give us the customer info for the purchasers and we sell the seats in Tess as per usual; then either mail the tickets or leave them for pickup.

This doesn't come up overly often for us and isn't usually a large quantity of tickets so it works well enough.

We use Beth's option #1 with a created MOP of "Consignment - Fill-in-name-of-renter-here."  We get a good amount of rentals so it works well for us on a regular basis.

Thanks Beth and Michael, much appreciated.

As we host a lot of different events throughout the year, we often have Promoters allocate tickets to agencies. We tend to print their tickets and send them out to them so scanning the tickets isn't an issue.

For Cirque Du Soleil, who sell a large proportion of their tickets for their annual show here themselves, we send them their allocation for the show and also send them the NScan ticket number, so that they can add these to their own Print at Home tickets. We also did this for the Royal Variety Performance where tickets were for invited guests only and printed as souvenir tickets, again this worked well. We haven't tried to do this with an agency yet, but it could be a possibility.

Caryl

Thanks for sharing that Caryl, very interesting!

WIth the Cirque Du Soleil example, how do you generate the NScan numbers, do you need to know the constituent names and seating information to create the Orders and have Tessitura generate the Nscan numbers?

Or do you somehow produce a list of NScan ticket numbers that can be used for sales as needed by the Cirque Du Soleil? That would certainly be an almost perfect solution if possible. 

We allocate them tickets (much like Beth's example). We have a specific ticket design set up that only has the relevant details on it that we want to send t o the third party.

We print a batch using a batch filtered by list to pull tickets in the specific account, and we then batch print the tickets to file.

We then import the .prt file into excel, making sure that the NScan column is imported as text (otherwise Excel will truncate and remove zeroes). We then just format the columns as requested b the Promoter.

It is a bit of work and of course needs a lot of testing to catch errors, but it would be possible.

Caryl

Fascinating, thank you so much Caryl!

Hi Nicholas

You should also have a chat to the Opera folks next week at ANZTRUC, especially Lesley.

They've dealt with this in the other direction, for the Opera on Sydney Harbour event. The FOH and access control were handled by the agency involved (T****** M******), who used their own access control system, but OA sold tix through Tess as well.

I believe OA generated a code in T***** M*****'s format  to print as barcodes on their tix, and then sent a file of the codes for each night's performance to T***** M***** which they imported into their system for their readers to recognise. I think N-Scan can handle an alternative number to use as the barcode (not that I've used it), so something like that might work, even if you have to do a full order import each day to get it in there in a readable place.

Ken

We've also done this the other way (with another Agency) where they were selling tickets as well as us and were managing Access Control, but needed to scan our tickets.

I wrote a report that detailed the tickets that we had sold via Tessitura and the NScan number on the tickets and we sent this to the agency and they imported those into their system and were able to scan both their tickets and ours.

Caryl

Giving this thread a bump to see if anyone has found a solution to the scenario Mardi described.

We are looking at a third party selling tickets to our venue, and it would be our responsibility to scan their tickets into NSCAN. I need to know if anyone has made this possible.

Thanks!

Hi Curtis,

I think the only way to do it with NScan would be to provide them with the barcode information to match the ticket (which is one of the scenarios I described above) and have them print that on their tickets. This is what we do with Cirque Du Soleil each year when they sell tickets which we allocate to them.

I'd be happy to provide more information if needed.

Caryl

Am giving this another bump 12 months on. I'm in a similar situation to Curtis. We'll need to scan a third party's sales.

Caryl, are you able to send me that info too?

Thanks!