We have some concerts which go on sale where the promoter of an event only provides a door time and not a start time. We currently guess a start time with the earliest time it's likely to be and then contact customers with any changes once the start time is confirmed, usually about a month before the show. As this is starting to happen more and more often we are looking for a better way of doing it.
We can print our tickets with just a door time and advise our staff of this so phone and in person sales aren't a problem, but the date and time pulls through to our website listings and confirmation emails. Ideally we would like this to display as either a door time or as 'Start Time TBC'. As this is only a problem on a handful of shows we have we don't want to make changes to the website as this would affect all shows, the majority of which are correct. Is there any way in Tessitura that you can choose to not enter a start time, or to have a TBC option for the start time so that when the information is pulled through to the website it dsplays correctly.
I suspect this isn't possible and if that's the case has anyone else come across this problem and how do you deal with it?
Any help greatly appreciated!
Thanks