Using Tess for all Customer Feedback including Anonymous complaints?

At Bass Hall (Fort Worth), we are curious how other organizations incorporate performance surveys in Tessitura.

Our Education department has been tasked to develop a process to survey the many groups that attend educational events at our hall.

Then, the Education group will use those results in grant requests.

We’re just starting Tessitura, and all types of surveys will be considered, including hard-copy surveys, e-mail surveys, web-based surveys (like surveymonkey.com).

Thanks !

Wendell

From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Friday, January 18, 2013 14:32
To: Wendell Baskin
Subject: Re: [Tessitura Customer Service Forum] Using Tess for all Customer Feedback including Anonymous complaints?

Hi Nicholas,

Like Heather, we have a similar set up. We've set up the categories to be fairly general and then further define with the Activity Type. 

We have a dedicated employee who's position it is to manage the CSI's, so she sets up scheduled reports to email out to various departments as well as taking care of open reminders and following up on them if they aren't dealt with in a timely manner.

Our box office staff have been trained that if the CSI is created purely for comment only, then they should immediately close the CSI.

Happy to provide you with more info should you have questions!

At Bass Hall (Fort Worth), we are curious how other organizations incorporate performance surveys in Tessitura.

Our Education department has been tasked to develop a process to survey the many groups that attend educational events at our hall.

Then, the Education group will use those results in grant requests.

We’re just starting Tessitura, and all types of surveys will be considered, including hard-copy surveys, e-mail surveys, web-based surveys (like surveymonkey.com).

Thanks !

Wendell

From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Friday, January 18, 2013 14:32
To: Wendell Baskin
Subject: Re: [Tessitura Customer Service Forum] Using Tess for all Customer Feedback including Anonymous complaints?

Hi Nicholas,

Like Heather, we have a similar set up. We've set up the categories to be fairly general and then further define with the Activity Type. 

We have a dedicated employee who's position it is to manage the CSI's, so she sets up scheduled reports to email out to various departments as well as taking care of open reminders and following up on them if they aren't dealt with in a timely manner.

Our box office staff have been trained that if the CSI is created purely for comment only, then they should immediately close the CSI.

Happy to provide you with more info should you have questions!