Hello all,
This year my org is hoping to retire our dedicated customer feedback CMS and run everything through Tessitura.
I am looking to hear about other org's experiences with this.
The things concerning me are:
The advantages are clear, any feedback that can be captured in a CSI can be used to create a more complete picture of our customers.
Thank you all!
Nicholas
Hi Nicholas,
Like Heather, we have a similar set up. We've set up the categories to be fairly general and then further define with the Activity Type.
We have a dedicated employee who's position it is to manage the CSI's, so she sets up scheduled reports to email out to various departments as well as taking care of open reminders and following up on them if they aren't dealt with in a timely manner.
Our box office staff have been trained that if the CSI is created purely for comment only, then they should immediately close the CSI.
Happy to provide you with more info should you have questions!