I have a question for group sales managers. We've encountered some difficulty with invoicing large groups. Currently they pay a 20% deposit 2 weeks after booking the tickets and the final payment and confirmation is due 3 weeks from the actual show date. That means they can change the number of tickets anytime between the deposit and final payment. If we invoice the full amount after we receive the deposit amount we are locked into that number. This does not allow us, easily, to change the ticket number and change the amount for the invoice.
Does anyone have a solution for this? Is there a way to change the invoice amount through the order or through the consituent record?
I appreciate your guidance.
Darcy McGill│ Patron Services and Group Sales Associate │PHOENIX THEATRE
100 E. McDowell Rd │ Phoenix, AZ 85004
p: 602.889.5283 │ box office: 602.254.2151
e: d.mcgill@phoenixtheatre.com│ www.phoenixtheatre.com
If I'm understanding correctly. You could go in and adjust numbers and with the negative amount put that " on account" and then pay down the invoiced amount with the refund. Drawbacks are if you have an invoice that pulls in all payments. That would look messy.