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"Spitter" ticket

Ellen Holt
$organization

We would like to set up a "spitter" ticket to print out with a ticket order, in this case a ticket enabling the purchaser to get a free drink with purchase of a ticket to a certain event.  Has anyone done this so that it is built within the event (spits out automatically when the order is printed)?  Right now it seems that I would have to build a separate event.

  • $organization

    I'm sure there are numerous solutions to this but my first thought would be a separate receipt template for the drink voucher that can be printed with the ticket.  It would however be less automatic as the ticket seller would have to know which orders should be printed with the special receipt.  You could always click print a second time to print out an actual receipt for the order if both are needed.

    Or, as you suggested, setup a dummy event to print the drink voucher - which could be done as a package to make the order happen automatically without selecting a line-item for both the event and the drink voucher.

  • $organization in reply to Charles Buchanan

    Hi Ellen,

    Depending on your setup, I have an idea that might work. Our test environment is in a state of flux, so I cannot test this for you. Just a theory right now.

    • Create a receipt ticket design that has all of the appropriate text/data you need.
    • Create a payment method called "Drink Ticket".
    • Attach the receipt to the payment method in References.
    • Check the Copies on Save (when the order is printed) and make the amount one.
    • Have your sellers add the payment method in the payment screen for each drink ticket. For example, $50 order total paid by cash, insert Drink Ticket at $0.00.
    • Print order, and your spitter ticket prints after the tickets.

    It isn't automatic, but ideally quicker than building a holding tank event, adding another line item in the order, etc. Not sure how you need this reported as well.

    The only thing I'm unsure about is adding a receipt to a zero-value payment, and if anything pops out without an amount. It does at the MOS level for zero-value orders, which is another possibility (Drink Ticket Phone, Drink Ticket Counter). That could get messy though. Only one receipt format can be attached to the payment method or MOS at once, hence why I tried to think of a solution that could cross all bridges.

    Worth a shot! Anyone, feel free to blow holes in this if I overlooked something.

  • $organization

    Ellen,

     

    This doesn’t address printing an extra ticket, but: are you using N-Scan?

     

    If so, you could set up a Special Access Area and link it to the affected performance(s). The Special Access Area can be set up to be triggered by a number of conditions, including price type, price zone, attribute, constituency, and/or list. If you want to allow more than one free drink per performance ticket, you can set a maximum number of scans per barcode– and the benefit is automatically linked to the same ticket(s) the customer uses for the performance. Of course, this solution would require a scanner at the point of purchase.

  • $organization

    Curtis, you just gave me an aha moment. That seems brilliant and the logic sounds like it would work. I need to save this email.

     

    Christopher Cuhel, Patron Services Manager

    First Stage

    Transforming Lives Through Theater

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Curtis Schneider
    Sent: Tuesday, December 11, 2012 4:25 PM
    To: Christopher Cuhel
    Subject: Re: [Tessitura Ticketing Forum] "Spitter" ticket

     

    Hi Ellen,

    Depending on your setup, I have an idea that might work. Our test environment is in a state of flux, so I cannot test this for you. Just a theory right now.

    • Create a receipt ticket design that has all of the appropriate text/data you need.
    • Create a payment method called "Drink Ticket".
    • Attach the receipt to the payment method in References.
    • Check the Copies on Save (when the order is printed) and make the amount one.
    • Have your sellers add the payment method in the payment screen for each drink ticket. For example, $50 order total paid by cash, insert Drink Ticket at $0.00.
    • Print order, and your spitter ticket prints after the tickets.

    It isn't automatic, but ideally quicker than building a holding tank event, adding another line item in the order, etc. Not sure how you need this reported as well.

    The only thing I'm unsure about is adding a receipt to a zero-value payment, and if anything pops out without an amount. It does at the MOS level for zero-value orders, which is another possibility (Drink Ticket Phone, Drink Ticket Counter). That could get messy though. Only one receipt format can be attached to the payment method or MOS at once, hence why I tried to think of a solution that could cross all bridges.

    Worth a shot! Anyone, feel free to blow holes in this if I overlooked something.

    From: Charles Buchanan <bounce-charlesbuchanan5408@tessituranetwork.com>
    Sent: 12/11/2012 3:12:56 PM

    I'm sure there are numerous solutions to this but my first thought would be a separate receipt template for the drink voucher that can be printed with the ticket.  It would however be less automatic as the ticket seller would have to know which orders should be printed with the special receipt.  You could always click print a second time to print out an actual receipt for the order if both are needed.

    Or, as you suggested, setup a dummy event to print the drink voucher - which could be done as a package to make the order happen automatically without selecting a line-item for both the event and the drink voucher.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    We have purchased larger two stubbed ticket stock so that we can put a voucher on the same ticket design for Price Types that have merchandise or a coupon of some kind.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ellen Holt
    Sent: Tuesday, December 11, 2012 3:57 PM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] "Spitter" ticket

     

    We would like to set up a "spitter" ticket to print out with a ticket order, in this case a ticket enabling the purchaser to get a free drink with purchase of a ticket to a certain event.  Has anyone done this so that it is built within the event (spits out automatically when the order is printed)?  Right now it seems that I would have to build a separate event.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    We at the Science Museum of Minnesota have only done it with separate vouchers and hand counted what we gave out.  However, we only give them out 4 times a year and I as the manager do a pre and post count and then compare to sales.  May not be much help in your situation.

    From: "Ellen Holt" <bounce-ellenholt2442@tessituranetwork.com>
    To: jstrothman@smm.org
    Sent: Tuesday, December 11, 2012 2:55:18 PM
    Subject: [Tessitura Ticketing Forum] "Spitter" ticket

    We would like to set up a "spitter" ticket to print out with a ticket order, in this case a ticket enabling the purchaser to get a free drink with purchase of a ticket to a certain event.  Has anyone done this so that it is built within the event (spits out automatically when the order is printed)?  Right now it seems that I would have to build a separate event.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!