Here is the issue I'm dealing with. Right now we are offering "Flash Offers" that offer a customer with a promo code the deal of the day". DIfferent promo codes for each deal. That was easy enough, but with the way we sell our tickets customers found the loop hole.
1) I have a promo code attached to a package, In that package is General Admission and IMAX movie for $10.00. I have to add the price type $10 offer to the General Admission performances and the IMAX performances ( which both of those are sold individually and in their own package) then I add that same $10 offer to the package and add the offer under MOS. When customers go online and go to our package and put in the promo code it does indeed unlock the $10 offer and make them select a ticket under each performance in the package, but when the customer somehow leaves the package and goes just to General Admission or just IMAX show they get the discounted price also and then they don't have to buy both. I've had this happen twice. If I don't add the offer to the single events then the price is unlocked and everyone can get it.
So because we sell them both in packages and as single tickets is there anyway to restrict it when they go to single event with the promo code? Should I attach the $10 offer in Single tickets to a "dummy" promo code so it doesn't unlock to customers in single tickets and then attach the promo I want to be used only to the package? Is that the easiest fix?
Sandra Berschauer
Program Anaylst
Arizona Science Center
Yes, that’s what you would need to do to fix it based on your current setup. Alternately, you could create a new mode of sale for the promotion and add it to the packages but not the performances. This would likely limit customers to the Flash Offer product only, but if that’s o.k. it might be less work than adding the extra promo.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com