If anyone on v11 is still able to monitor attendance through NScan to receive email notifications when target patron tickets are scanned, could you please let me know if you had any problems after upgrading to v11 and how you're making it work now?
We use the NScan Monitor List attribute to track attendance. In v10, you'd choose NScan Monitor List as the attribute and then in the attribute value field you'd have a drop down to select the list you wanted to monitor. In v11, the drop down is gone. I've tried typing in the list number, but that doesn't seem to trigger the notifications. We opened a help ticket and were told that this is the first time anyone has notified the Network of this problem. I'm also unable to get the NScan Monitor Individual function to work, either.
Any help you could offer would be greatly appreciated.
Thanks!
Amy
Hi Amy -
There's a really quick fix to the drop-down - in T_KEYWORD make sure your Data Type for NScan Monitor List is set to Number. We did discover that, but I thought it might have been something I set up strangely in my own system so didn't report it.
I'm actually not sure if anyone is currently being monitored through NScan at our organization - the lack of complaints could either mean it is working or no one is currently doing it.. I'll have to do a test tonight and report back to you!
- Heather
Ugh. Ignore what I said - it was actually changing the Edit Mask that made the dropdown work - however, I didn't check that it would actually save, and it doesn't now. Doh!
So belay that flip answer there. I'm still going to test the monitor attendance and will report back.
Hi Heather,
It was number that wasn’t working for us. We switched it to string and the dropdown is back and it’s working again. Just figured it out this morning. Thanks for weighing in!