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ticket processing error

Angela Leftwich
$organization

Occasionally when saving a ticket order, the operator will get and error with the following details "Error in updating T_PAYMENT Table...Rolling Back". 

This error appears when the operator clicks "Done" after the order has been seated and the payment authorized.  The operator is unable to proceed and must cancel the order.  There doesn't appear to be anything special or different about the orders in question.  After the order is cancelled and re-processed, it goes through just fine.

Has anyone else seen this order?  Do you know what causes it?  I am stumped.

Thanks,

Angela

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  • $organization

    Thanks Heather, I will.

     

    Angela Leftwich | 615-782-6573 | aleftwich@tpac.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Tuesday, October 30, 2012 12:53 PM
    To: Angela Leftwich
    Subject: Re: [Tessitura Ticketing Forum] ticket processing error

     

    Angela -

    This is definitely something you'll want to open a support ticket on, rather than post to the forums. They should be able to help you identify some possible reasons/solutions for this!

    - Heather

    From: Angela Leftwich <bounce-angelaleftwich7414@tessituranetwork.com>
    Sent: 10/29/2012 1:05:20 PM

    Occasionally when saving a ticket order, the operator will get and error with the following details "Error in updating T_PAYMENT Table...Rolling Back". 

    This error appears when the operator clicks "Done" after the order has been seated and the payment authorized.  The operator is unable to proceed and must cancel the order.  There doesn't appear to be anything special or different about the orders in question.  After the order is cancelled and re-processed, it goes through just fine.

    Has anyone else seen this order?  Do you know what causes it?  I am stumped.

    Thanks,

    Angela




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Thanks Heather, I will.

     

    Angela Leftwich | 615-782-6573 | aleftwich@tpac.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Tuesday, October 30, 2012 12:53 PM
    To: Angela Leftwich
    Subject: Re: [Tessitura Ticketing Forum] ticket processing error

     

    Angela -

    This is definitely something you'll want to open a support ticket on, rather than post to the forums. They should be able to help you identify some possible reasons/solutions for this!

    - Heather

    From: Angela Leftwich <bounce-angelaleftwich7414@tessituranetwork.com>
    Sent: 10/29/2012 1:05:20 PM

    Occasionally when saving a ticket order, the operator will get and error with the following details "Error in updating T_PAYMENT Table...Rolling Back". 

    This error appears when the operator clicks "Done" after the order has been seated and the payment authorized.  The operator is unable to proceed and must cancel the order.  There doesn't appear to be anything special or different about the orders in question.  After the order is cancelled and re-processed, it goes through just fine.

    Has anyone else seen this order?  Do you know what causes it?  I am stumped.

    Thanks,

    Angela




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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