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Remove Donated Ticket Seat Status

Maurice Nounou
$organization

Hey,

We have some seats which were donated, however our website doesn't show these tickets for sale because their seat status shows as donated. Is there a way to remove this status and revert the tickets back to available. I do not want to reverse the donation itself, just simply the status.

Thanks,
Maurice

Parents
  • $organization

    Thanks again, Patrick!

     

    We needed to tell our API to recognize seats with status 18 (Donated for Resale, found  in TR_SEAT_STATUS) as available.

     

    Hopefully in another 2 years, knowing that will save someone some time J

     

    -Casey

     

    Casey VanWormer │ Audience Services Director │ Steppenwolf Theatre Company │ p 312.932.2429 │www.steppenwolf.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley
    Sent: Wednesday, March 18, 2015 7:19 PM
    To: Casey VanWormer
    Subject: RE: [Tessitura Ticketing Forum] Remove Donated Ticket Seat Status

     

    Hi Casey –

     

    Having never done this before, I’m grasping at straws just a little bit, but I would check two things:

     

    ·         If your website uses a different Parent Table, you might make sure the entry in T_DEFAULTS references that correct table (we’re in a consortium, but we have a “First Stage” parent table that affects things in the client, and a “FSCT WEB” parent table that  affects things online).

    ·         If your website caches Tessitura data like ours does, there might be a cache page that you have to clear. Ours does and sometimes changes don’t seem to take effect until that happens. Your web team would know about this.

     

    If neither of those helps, I wish you best of luck to find the solution! J

     

    -p.

     

    Patrick Schley
    Academy Services Manager

    FIRST STAGE

    Transforming Lives Through Theater

    325 West Walnut Street | Milwaukee, WI 53212
    (414) 267-2942 direct     | (414) 267-2976 fax

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Thanks again, Patrick!

     

    We needed to tell our API to recognize seats with status 18 (Donated for Resale, found  in TR_SEAT_STATUS) as available.

     

    Hopefully in another 2 years, knowing that will save someone some time J

     

    -Casey

     

    Casey VanWormer │ Audience Services Director │ Steppenwolf Theatre Company │ p 312.932.2429 │www.steppenwolf.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley
    Sent: Wednesday, March 18, 2015 7:19 PM
    To: Casey VanWormer
    Subject: RE: [Tessitura Ticketing Forum] Remove Donated Ticket Seat Status

     

    Hi Casey –

     

    Having never done this before, I’m grasping at straws just a little bit, but I would check two things:

     

    ·         If your website uses a different Parent Table, you might make sure the entry in T_DEFAULTS references that correct table (we’re in a consortium, but we have a “First Stage” parent table that affects things in the client, and a “FSCT WEB” parent table that  affects things online).

    ·         If your website caches Tessitura data like ours does, there might be a cache page that you have to clear. Ours does and sometimes changes don’t seem to take effect until that happens. Your web team would know about this.

     

    If neither of those helps, I wish you best of luck to find the solution! J

     

    -p.

     

    Patrick Schley
    Academy Services Manager

    FIRST STAGE

    Transforming Lives Through Theater

    325 West Walnut Street | Milwaukee, WI 53212
    (414) 267-2942 direct     | (414) 267-2976 fax

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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