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Remove Donated Ticket Seat Status

Maurice Nounou
$organization

Hey,

We have some seats which were donated, however our website doesn't show these tickets for sale because their seat status shows as donated. Is there a way to remove this status and revert the tickets back to available. I do not want to reverse the donation itself, just simply the status.

Thanks,
Maurice

Parents
  • $organization

    Hi Casey –

     

    Having never done this before, I’m grasping at straws just a little bit, but I would check two things:

     

    ·         If your website uses a different Parent Table, you might make sure the entry in T_DEFAULTS references that correct table (we’re in a consortium, but we have a “First Stage” parent table that affects things in the client, and a “FSCT WEB” parent table that  affects things online).

    ·         If your website caches Tessitura data like ours does, there might be a cache page that you have to clear. Ours does and sometimes changes don’t seem to take effect until that happens. Your web team would know about this.

     

    If neither of those helps, I wish you best of luck to find the solution! J

     

    -p.

     

    Patrick Schley
    Academy Services Manager

    FIRST STAGE

    Transforming Lives Through Theater

    325 West Walnut Street | Milwaukee, WI 53212
    (414) 267-2942 direct     | (414) 267-2976 fax

     

     

Reply
  • $organization

    Hi Casey –

     

    Having never done this before, I’m grasping at straws just a little bit, but I would check two things:

     

    ·         If your website uses a different Parent Table, you might make sure the entry in T_DEFAULTS references that correct table (we’re in a consortium, but we have a “First Stage” parent table that affects things in the client, and a “FSCT WEB” parent table that  affects things online).

    ·         If your website caches Tessitura data like ours does, there might be a cache page that you have to clear. Ours does and sometimes changes don’t seem to take effect until that happens. Your web team would know about this.

     

    If neither of those helps, I wish you best of luck to find the solution! J

     

    -p.

     

    Patrick Schley
    Academy Services Manager

    FIRST STAGE

    Transforming Lives Through Theater

    325 West Walnut Street | Milwaukee, WI 53212
    (414) 267-2942 direct     | (414) 267-2976 fax

     

     

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