Remove Donated Ticket Seat Status

We had something similar happening and received the following answer which helped.  This is a setting in your T_DEFAULTS table and is easy to fix.

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This might be the issue?  From the T_Defaults documentation:

BEST SEAT DONATED SEATS

This optional setting allows seats donated back for resale to be considered as Available for the Best Seating procedures.  A value of 'Yes' will make such seats available.  The default setting, 'No' will ensure that the system works as it did previously, ignoring Donated for Resale seats for Best Seating.

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Hope it helps.  We also had to make a change to the TR_SEAT_STATUS table to make sure that donated seats that we actually wanted to hold were not sold online.  We had to follow these instructions from an earlier posting:

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From the Hold Codes document:

By default the Donated for Resale status takes precedence over the Held status, so that if a hold code is applied to a Donated for Resale seat, the seat will not appear held.  This also means that if a hold seat is sold and then Donated for Resale, it will not appear as held on the seat map.  This setting can be changed, if desired, from the TR_SEAT_STATUS table.

To allow seats donated for resale to be held, change the status priority for “Donated for Resale” (id 18) from “75” to “15”.

You should never make any other changes in the TR_SEAT_STATUS table, though.

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Good luck,

Elizabeth Carlock

Director of Ticketing Services

The Granada Theatre 

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Maurice Nounou
Sent: Thursday, October 18, 2012 4:22 PM
To: Elizabeth Carlock
Subject: [Tessitura Ticketing Forum] Remove Donated Ticket Seat Status

Hey,

We have some seats which were donated, however our website doesn't show these tickets for sale because their seat status shows as donated. Is there a way to remove this status and revert the tickets back to available. I do not want to reverse the donation itself, just simply the status.

Thanks,
Maurice

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