I'm curious what solutions various organizations have come up with to get around the problem of having to manually post web batches. When someone orders something online from our organization not between the hours of 9am-5pm, the web batch that's created isn't posted until the next day, or over the weekend as the case may be. This creates a problem for our finance office as the transactions are showing up on the day they were made rather than the day they were posted. Does anyone have any thoughts on how to avoid this problem? Thanks!
Many thanks to Gloria Ormsby of the Flynn Center -- here is a plan that has worked for us at Florida Studio Theatre for the past two years without a problem.
Time
Procedure
11:20 PM
FlynnTix displays message that online ticketing will be closed in 20 minutes.
11:40 PM
Web Ticketing closes. Users can still checkout if they have items in their cart.
12:01 AM
SuperCharge settles automatically (30 minutes allowed).
12:30 AM
Online ticketing back up.
8:30 AM
Box Office Supervisors post all batches from previous day and the closed web batch.
Box Office Closing
Close all user batches. Verify Essex batch is closed. If not, IT can put batch on Hold so Supervisor can take ownership of that batch and then close it.